Ji Yan Charcoal Grill

SHIPPING
 

Can I track my order?

Upon initiating the processing of your order, we will dispatch an email containing essential shipping information. This will encompass a tracking number and corresponding link, enabling you to anticipate the delivery date and monitor your order's progress.

You may also trace your package here: Track Your Order

Can I modify my order?

Prior to checking out, you may freely adjust your order within the shopping cart by adding or removing items. If you have already completed the checkout process, kindly contact us, and we will endeavor to alter your order before shipping.

Can I cancel my order?

You may cancel your order at any point by reaching out to us at support@mobigarden.shop, provided it has not yet been shipped. If the order has already been dispatched, you will need to initiate a return for the products yourself.

My address is incorrectly listed in the order confirmation - what should I do?

Please contact us immediately at support@mobigarden.shop.

I received my package, but my order is incomplete, incorrect, or missing - what should I do?

We apologize for any inconvenience caused. Please get in touch with us at support@mobigarden.shop, and we will promptly address the issue.
 

DELIVERY
 

What are the shipping costs?

We provide complimentary shipping to the USA, Malaysia, Singapore, Hong Kong, Taiwan, and Indonesia. Standard shipping rates for all regions are automatically determined based on your geographical location.

Which countries do you ship to?

We accommodate shipping to 72 countries, including the United States, Canada, Malaysia, Singapore, Australia, Brazil, Russia, India, Indonesia, Thailand, Germany, Italy, Poland, and more.

How long does order processing and dispatch take?

Following payment verification, your order will be processed and shipped within three business days.

What is the estimated shipping duration?

Standard Shipping: 7-15 business days.

Complimentary Shipping:

• USA: 25-30 Days
• Singapore: 10-20 Days
• Malaysia: 10-20 Days
• Taiwan: 10-20 Days
• Hong Kong: 10-20 Days
• Thailand: 10-20 Days
• Japan: 10-20 Days

For further inquiries, please contact us at support@mobigarden.shop.